FREE STANDARD DOMESTIC SHIPPING ON ORDERS OVER $149, USE CODE 'FREESHIP' AT CHECKOUT | AFTERPAY AVAILABLE
FREE STANDARD DOMESTIC SHIPPING ON ORDERS OVER $149, USE CODE 'FREESHIP' AT CHECKOUT | AFTERPAY AVAILABLE
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Returns + Exchanges

Shopping online can sometimes be a little tricky, especially when trying to figure out your size. On each product page we have supplied a size guide with a few notes if the style fits a little smaller/bigger or is true to size.

In the event that you are not completely happy with your purchase or there are problems with the fit, Form By T provides a very flexible returns and exchange policy.

 

  • Full priced items can returned or exchanged within 7 days of receiving your order. 
  • Made to order items can also be returned or exchanged within 7 days of receiving your order. If specific alterations have been made to your garment your item may not be eligible to be refunded. E.g Hem length taken up by 10cm.    
  • Due to hygiene reasons we cannot exchange or refund hair accessories or face masks.

 

No refunds will be offered on sale items however we are happy to exchange these items or offer a credit note within 7 working days of the purchase.

If you wish to refund or exchange an item please email hello@formby-t.com.au within 7 days with your order number and reason for exchange. Once the order is returned to us we will refund or ship the correct size free of charge (domestic orders only). A confirmation email will be sent to you including our return address details and instructions for returning your item.

We encourage the re-use of the original satchel when shipping back to us! The item must be returned with a tracking number as we cannot be responsible for lost items.

We cannot exchange/return items if:

  • The returns fall outside of the stated 7 day time frame
  • The product is worn, marked, damaged or not in its original condition
  • All tags must remain in place

Form B by T reserves the right to refuse exchanges and refunds​ if the product in question does not meet ​these requirements. Please try on your purchases in a clean indoor environment and take care to ensure clothing does not make contact with any makeup.

Faulty Returns-

​If you receive an item and believe there may be a fault please contact hello@form-by-t.com.au as soon as possible. We will try our best to replace or repair the garment, if this isn't possible, we will provide you with ​an exchange, ​online store credit or refund for the original amount on your order invoiced. Damages as a result of normal wear and tear or not following care instructions can not be deemed faulty.

Returns on Sale Items-

No refunds will be offered on sale items however we are happy to exchange these items or offer a credit note within 7 working days of the purchase.