FREE STANDARD SHIPPING ON ORDERS OVER $100, USE CODE 'FREESHIP' AT CHECKOUT | AFTERPAY AVAILABLE
FREE STANDARD SHIPPING ON ORDERS OVER $100, USE CODE 'FREESHIP' AT CHECKOUT | AFTERPAY AVAILABLE
Cart 0

Returns + Exchanges

Shopping online can sometimes be a little tricky, especially when trying to figure out your size. On each product page we have supplied a size guide with a few notes if the style fits a little smaller/bigger or is true to size.

In the event that you are not completely happy with your purchase or there are problems with the fit, Form By T provides a very flexible returns and exchange policy.

 

  • Full priced items can returned or exchanged within 7 days of receiving your order. 
  • Made to order items can also be returned or exchanged within 7 days of receiving your order. If specific alterations have been made to your garment your item may not be eligible to be refunded. E.g Hem length taken up by 10cm.    
  • Due to hygiene reasons we cannot exchange of refund hair scrunchies.

 

No refunds will be offered on sale items however we are happy to exchange these items or offer a credit note within 7 working days of the purchase.

If you wish to refund or exchange an item please email hello@form-by-t.com.au within 7 days with your order number and reason for exchange. Once the order is returned to us we will refund or ship the correct size free of charge (domestic orders only). A confirmation email will be sent to you including our return address details and instructions for returning your item.

We encourage the re-use of the original satchel when shipping back to us! The item must be returned with a tracking number as we cannot be responsible for lost items.

We cannot exchange/return items if:

  • The returns fall outside of the stated 7 day time frame
  • The product is worn, marked, damaged or not in its original condition
  • All tags must remain in place

Form B by T reserves the right to refuse exchanges and refunds​ if the product in question does not meet ​these requirements. Please try on your purchases in a clean indoor environment and take care to ensure clothing does not make contact with any makeup.

Faulty Returns-

​If you receive an item and believe there may be a fault please contact hello@form-by-t.com.au as soon as possible. We will try our best to replace or repair the garment, if this isn't possible, we will provide you with ​an exchange, ​online store credit or refund for the original amount on your order invoiced. Damages as a result of normal wear and tear or not following care instructions can not be deemed faulty.

Returns on Sale Items-

No refunds will be offered on sale items however we are happy to exchange these items or offer a credit note within 7 working days of the purchase.